Email Deliverability Troubleshooting, DNS Authentication & SPF, DKIM, DMARC Setup Service

Service Overview

Resolve email delivery problems and improve your domain’s email authentication configuration with a dedicated email deliverability troubleshooting service. If your messages are landing in spam folders, authentication records are missing, or your email platform is experiencing configuration errors, this service helps identify and address the underlying technical issues.

The service covers DNS record configuration, email authentication, SMTP setup, domain-related troubleshooting, and supported email platform integrations.

Available Services

• Email Spam Troubleshooting: Investigate potential reasons emails are being delivered to spam folders or failing to reach recipients.
• SPF Record Setup: Configure Sender Policy Framework (SPF) records to identify authorized email-sending services.
• DKIM Configuration: Set up DomainKeys Identified Mail (DKIM) to support email message authentication.
• DMARC Setup: Configure Domain-based Message Authentication, Reporting, and Conformance (DMARC) according to your domain’s email authentication requirements.
• DNS Record Configuration: Assist with relevant TXT records, A records, and other DNS settings required for the agreed task.
• Email Authentication Troubleshooting: Review SPF, DKIM, and DMARC configuration issues and help address identified problems.
• Blacklist Investigation: Check reported domain or sending-IP reputation issues and advise on appropriate remediation steps where possible.
• Google Workspace Configuration: Assist with supported Google Workspace email setup and configuration issues.
• Email Account Setup: Help configure email accounts and addresses within the agreed service scope.
• WordPress SMTP Setup: Configure supported SMTP settings to help WordPress websites send emails reliably.
• Email Signature Troubleshooting: Investigate and address supported email signature display or configuration problems.
• Domain and Email Configuration: Troubleshoot relevant domain settings and email-related configuration errors.

Supported Email Platforms

The service may include configuration or troubleshooting for the following email marketing platforms:

• Mailchimp
• SendGrid
• GetResponse
• Constant Contact
• HubSpot
• Infusionsoft
• Sendinblue
• Marketo
• ActiveCampaign
• Klaviyo

The primary supported platforms specified for this listing are Mailchimp and HubSpot. Work involving other platforms should be confirmed before ordering.

Common Issues Addressed

This service may help investigate problems such as:

• Emails frequently landing in spam or junk folders.
• Missing, invalid, or conflicting SPF records.
• DKIM authentication failures.
• DMARC configuration errors.
• Incorrect DNS settings affecting email services.
• WordPress contact forms failing to send email.
• SMTP connection or authentication problems.
• Google Workspace email configuration issues.
• Domain or sending-IP blacklist concerns.
• Email authentication problems following DNS or provider changes.

The exact solution depends on the underlying cause and the configuration of your domain and email provider.

Troubleshooting Workflow

1. Initial Assessment: Review your reported email delivery issue, domain configuration, and email platform.
2. DNS and Authentication Review: Examine relevant SPF, DKIM, DMARC, and other DNS records.
3. Configuration and Fixes: Apply agreed changes to supported records or email settings.
4. Verification: Check the updated configuration and available authentication results.
5. Follow-Up Guidance: Explain any remaining issues or additional actions that may require your email provider or domain registrar.

What to Provide Before Ordering

Please prepare the following information where applicable:

• Your domain name.
• The email platform or provider you use.
• A description of the email delivery problem.
• Any relevant bounce messages or authentication error reports.
• Your DNS hosting provider or domain registrar.
• Details of your WordPress SMTP setup, if applicable.
• Screenshots or diagnostic results that help explain the issue.

Administrative access to DNS or email settings may be necessary. Share access securely and never provide email passwords or other sensitive credentials in public messages.

Email Security and Deliverability

Correct SPF, DKIM, and DMARC configuration can help email providers authenticate messages and evaluate domain legitimacy. However, inbox placement also depends on sender reputation, recipient engagement, message content, sending practices, and the policies of receiving providers.

This service aims to improve technical configuration and address identifiable delivery issues, but it cannot guarantee inbox placement, a particular deliverability score, or removal from every blacklist.

Project Scope and Delivery

Pricing and turnaround time depend on the number of domains, DNS provider, email platform, complexity of the issue, and access requirements.

Please contact us before ordering to discuss the issue and confirm the required work. Third-party provider restrictions, external reputation problems, paid services, and issues that require action by an email provider may fall outside the direct scope of configuration work.

Digital Service Information

This is a digital email configuration and troubleshooting service. No physical product will be shipped. The work will follow the agreed technical requirements and service scope established before the project begins.